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Rochester Fire Restoration FAQ's

We know that your top priority is getting back home ASAP. We do everything we can to ensure that your project starts and is completed as quickly as possible with the highest safety and quality standards in mind.

Each project timeline is unique and depends on the scope of the damage and the work required. After our initial consultation and a detailed survey of the damage, we’ll prepare a complete project plan and provide you with an estimated cost and timeline for completion. As soon as you sign the contract, we get to work immediately to secure the property, request permits, and prepare the job site for repairs to begin ASAP. Along the way, we’ll share clear, consistent progress updates with you and your insurance partners, so you’re informed every step of the way.

If you own the property and carry homeowner’s insurance, then in most cases your home or business insurance will generally cover the cost to repair or replace your structure and bring it back to “pre-loss” condition. Insurance policies are complex, and each policy and carrier is different. Your insurance agent, adjuster, or representative can assist you with interpreting the details and limits of your policy to ensure you’re compensated for the repairs that you’re entitled to. Luckily, we’re well versed in the insurance repairs process, and we’re able to work directly with your insurance carrier and representatives to help ensure the claim process goes smoothly.

After a property loss, you have the right to hire any contractor you choose. Call us crazy, but we believe that when you hire a fire restoration contractor to rebuild your home, they should work for you. But, they should also understand the complex insurance pricing and claims process so that they can successfully work with your insurance company, too.

We’re honored to be highly recommended by many insurance agents, adjusters, and industry professionals. As an independent restoration firm, you can rest assured that your interests come first, and that your repairs claim will be handled efficiently and completely.

While there are many skilled remodeling contractors in our area who do quality work, restoring and repairing a fire-damaged home is a highly specialized process that’s beyond the scope of a typical remodeling job.

Fire damage restoration is a science that requires specialized skills and training, professional-grade equipment, and thorough knowledge of the insurance claims process to ensure that your repairs are done safely, completely, and on-time. Working with a fire restoration professional means that your repairs will be done right the first time, so you won’t end up out of your home for longer than necessary, or worse – moving back into a beautifully remodeled home that still has a lingering smoke odor.

Thankfully, we aren’t just fire damage specialists – we’re experienced remodelers, too! We can help you create a beautiful custom kitchen, bathroom, addition, or more. We combine the skill and science of fire restoration and the art of home remodeling to create a safe, fully-restored home that’s not only functional and safe but beautiful, too.

Depending on the terms of your policy, you may owe a deductible before insurance coverage will take effect. Or, the coverage of your policy may be limited. Ask your agent, adjuster, or insurance representative to help you interpret your policy coverage and any deductibles that may apply. It’s always wise to review your policy with your agent regularly to ensure that you have the right level of coverage to meet your needs.

A silver lining to property damage repair – if there is one – is that it’s often a good time to make other home updates or additions that you’ve been putting off or dreaming about. With our extensive background in construction and full-service remodeling, we can turn your vision into reality. Talk to us about what you’d like to do, and we’ll make it happen!

If you’re not interested in repairing your property or not sure whether to repair or sell, give us a call. We can offer guidance and advice to help you understand the costs and benefits of both options so you can choose what’s right for you and, in some cases, offer a cash buyout for your property.