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What to Do When You Have Water Damage: A Step-by-Step Guide

Water damage can occur in your property for many reasons, such as a broken pipe, a leaking roof, or a flood. It’s important to address water damage promptly to prevent further damage and potential health hazards. In this article, we’ll provide a step-by-step guide on what to do when your property sustains water damage.

Step 1: Turn off the Water Source

If the water damage is caused by a burst pipe or a malfunctioning appliance, turn off the water source as soon as possible to prevent further damage. If you’re not sure how to turn off the water, contact a plumber or your property manager for assistance.

Step 2: Turn off the Electricity

Water and electricity don’t mix, so it’s essential to turn off the electricity to the affected area to prevent electric shock and potential fires. If you’re not sure how to turn off the electricity, contact an electrician for assistance.

Step 3: Remove Excess Water

Using a wet/dry vacuum or a mop and bucket, remove as much excess water as possible from the affected area. Be careful not to slip and fall on wet surfaces.

Step 4: Move Furniture and Belongings

Move furniture and belongings out of the affected area to prevent further damage. If the furniture is too heavy to move, place aluminum foil or plastic under the legs to prevent water damage.

Step 5: Call a Professional Water Damage Restoration Company

Water damage can cause significant damage to your property and lead to health hazards, such as mold growth. It’s essential to contact a professional water damage restoration company as soon as possible to address the damage and prevent further issues. A professional restoration company will have specialized equipment and expertise to remove excess water, dry out the affected area, and repair any damage.

Step 6: Document the Damage

Take pictures and videos of the water damage and any affected belongings for insurance purposes. Keep all receipts and invoices related to the water damage restoration process.

Step 7: File an Insurance Claim

Contact your insurance company and file a claim for the water damage. Provide them with the documentation you collected and any receipts and invoices related to the restoration process.

Step 8: Prevent Future Water Damage

After the water damage has been addressed, take steps to prevent future water damage. This may include:
  • Regularly inspecting and maintaining your plumbing and appliances
  • Installing a sump pump or backup generator to prevent flood damage
  • Cleaning gutters and downspouts to prevent water damage from a leaking roof
  • Ensuring proper ventilation in bathrooms and kitchens to prevent mold growth


Water damage can be a traumatic experience for any property owner, but it’s important to address the damage as soon as possible to prevent further damage and health hazards. Follow these steps to address water damage and prevent future damage.
If you’re dealing with water damage in your home or business, don’t wait. Contact Rochester Fire Restoration 24/7 for prompt, professional water damage restoration services.